Frequently Asked Questions

  • HAVN features a hydrotherapy circuit and wellness experience. Our amenities include:

    3 saunas
    2 cold pools
    2 hot tubs
    2 outdoor showers

    An indoor lounge
    A relaxation cabin
    An exfoliation shower
    A garden patio
    Universal change rooms
    A retail boutique

    Food and beverage

    Included in your visit are a robe, towels, showers with body wash, shampoo, conditioner, secure lockers and gender-inclusive change areas.

    To ensure you have a relaxing and enjoyable experience, please bring your bathing suit, sunglasses, hat, a non-glass reusable water bottle and indoor sandals.

    Please do not wear prescription or treated glasses into the saunas as it may affect them.

    We are an outside scent-free and glass-free facility.

  • HAVN will provide you with the most optimal experience. It’s recommended that guests bring bathing suits, hat, sunglasses and a non-glass reusable water bottle to stay hydrated during your hydrotherapy circuit. 

  • At HAVN, you will have access to all that HAVN has to offer. This includes 3 saunas with different temperatures and city to ocean views, 2 cold pools to cool down in after a steamy sauna session, 2 hot tubs perfect for relaxing in while connecting with friends, 2 outdoor showers on the top deck, a relaxation cabin, an exfoliation shower, a garden patio where you can enjoy the sun, and a retail boutique for all your wellness needs. Lockers will be provided to safely store your personal belongings. Guests will be provided with a spa towel and bathrobe. Private showers and universal change rooms are at your disposal and are equipped with luxurious soap, shampoo, conditioner, body wash, and hairdryers, and there is a water fountain with reusable cups to make sure guests stay hydrated.

  • We offer a free-flow, leisure circuit at HAVN. Enjoy your own personal wellness journey at your own pace. While we provide a recommended hydrotherapy circuit path, everyone is different and we want you to do what feels best for you. Enjoy every step of the experience, relax, and listen to your body. 

  • Hydrotherapy is the use of water as a treatment method for your body. Water circuits involve entering hot and cold experiences, resting, and then repeating the process. The hot aspect of the experience is offered through the use of saunas. Next, if you are brave enough, you will enter a cold plunge pool or cold shower to immerse your body in extremely cold temperatures. After the extreme hot and cold experiences you will take time to relax during a resting period in a calming space to allow your body to return to its normal temperature. You can then repeat the process a few more times at your leisure, over the course of the next few hours, to achieve the ideal benefits.

  • We do not keep a waitlist or cancellation list. The best option is to keep checking our availability on our website as we do receive cancellations, and those spaces will become open online.

     

    We hope to see you soon!

  • HAVN is located at 920 Wharf Street at Ship Point. There is public pay parking available at Ship Point. 

    The boat is next to the Harbour Air Seaplanes. You can enter the parking lot off Wharf street just past Broughton Street. The entrance to the ship is from a ramp off Ship Point, down to the boat’s dock. 

  • Reservations are highly recommended because we cannot guarantee spots will be available for walk-ins. Our online bookings are available on our website.

  • You must be at least 19 years of age to access the site. Identification may be required during check-in.

  • Please consult with your doctor before using our saunas and water circuit facilities if you are pregnant. 

  • There are 3 dry saunas onboard HAVN varying in temperature and city to ocean views. Choose the sauna with the temperature that feels best for you and your body. 

  • No, the HAVN boat is permanently docked at its operating location in the Victoria Inner Harbour. The boat will not leave the dock or move during your visit.

  • An assorted arrangement of refreshments are available in the experience and for additional purchase.

  • No outside food and drink are allowed at HAVN. You can bring a non-glass water bottle to stay hydrated, and there is a water filling station, as well as some non-alcoholic drinks available to purchase and enjoy onboard.

  • Each time slot is offered for a period of 3 hours. During those 3 hours, you will have freedom to use the facilities however you see best, take your time, relax, and enjoy all that HAVN has to offer.

  • HAVN is a shared space. Our saunas are available for everyone to enjoy together. The saunas are silent spaces made to relax and soak up the heat. All other areas on HAVN are open for connection and conversation with friends and other members of the HAVN community.

More Details

  • Changes to reservations or cancellations can be made up to 48 hours prior to the booking time for a full refund. Please call or email to cancel your booking. No-shows will be charged the full amount of their booking. 

  • Gift cards do not expire.

  • Payment for your visit will be made when booking your reservation online. 

  • You can use our online booking system on our website or you can call our front desk to book your spot at 250-508-0999

  • We accept payment methods including credit card (visa, mastercard, amex, American Express), debit, cash, and HAVN gift cards. Additionally, we also accept Apple Pay and Google Pay.

  • HAVN is cleaned every day by an additional third party, with additional maintenance throughout the day. All of the cleaning products used onboard HAVN contain all natural ingredients only.

  • Mon/Wed/Thurs/ 9:00-10:15

    Tues 9:00-7:30

    Fri/ Sat 9:00-11:15


  • This is a spa made for socialization and connection but please be respectful of those around you.

    Phones are not allowed on the top deck/ in the saunas and water circuit areas.

  • The facilities can still be used during the rain and other weather conditions. Rain can add to the experience of the water circuit and the outdoor urban spa. If guests wish to avoid certain weather conditions, there are several covered spaces to relax in, as well as all the saunas are fully enclosed.

Lounge Menu

  • A selection of classic & local cheese, olives, Marcona almonds, SaltSpring Kitchen Co. peach & habanero jelly, crackers, etc. (gf)

    $25

  • A selection of classic & local cheese, specialty cured meats, olives, Marcona almonds, SaltSpring Kitchen Co. peach & habanero jelly, cracksers, etc (gf)

    $35

  • Local granola, apple, maple syrup & cinnamon

    $8

  • Protein Bar (v, gf, locally made) - $7

    Brownie Ball (v, gf, locally made) - $4

    Peanut Butter Bar (v, gf, locally made) - $6

    Trail Mix (v, gf, made in house) - $4.50

  • Cold $9

    Sparkling Hibiscus - fruity, floral, tart
    Hibiscus, Goji Berry ,Blue Agave, Lemon, Sea Salt, Sparkling Water

    Majik Algae Aloe - bright, tropical, refreshing
    Blue Majik Algae, Whole Leaf Aloe Vera Juice, Coconut Water, Cucumber, Lime

    Earth Lemonade - earthy, hydrating, stimulating
    Shilajit, Camu Camu, Fernwood Honey, Lemon, Sparkling Water

    Traditional Roots - traditional root beer
    Chaga Mushroom, Medicinal Roots & Barks, Rainbo 11:11 Mushroom Tincture, Orange, Vanilla, Sparkling Water

    Deep Ocean Matcha - with creamy oat & peppermint nettle tea
    Matcha, Deep Ocean Minerals, Mint, Nettle, Peppermint, Fernwood Honey, Oat Milk

    Hot $9

    Golden Milk
    Rich & zesty with Turmeric, Ginger, Orange, Warm Spices, Maple & MCT oil.

    Spiced Chaga Chocolate
    Rich, spicy & bittersweet with Dark Chocolate, Chaga Mushroom, Ginger, Cinnamon, Shilajit, Cayenne, Vanilla, Sea Salt, Coconut & Oat Milk.

    Lion’s Mane London Fog
    A comforting classic with Earl Grey, Madagascar Vanilla Bean, Orange Zest & Lion's Mane Mushroom.

  • Bone Broth - from Nourish Café (gf, df) - $7

    Espresso, Cappucino, Latte, Americano, - Mile Zero - various prices

    Kombucha - Changing selection - $6